Shipping and Returns Policy

Shipping and Returns Policy

At Shessentials Store, we aim to offer a seamless and transparent shopping experience for our customers. Our shipping and returns policies are designed to be clear and simple. However, please note that some products may have unique shipping times or return conditions, which are specified on each product page. Below is our general policy for most products.

Shipping Policy

Processing Time:

  • Orders are processed within 1-3 business days, depending on the product.

Shipping Times:

  • United States: 4-7 business days (Free Shipping USA Nationwide Only)
  • Worldwide: Shipping times and costs vary by location. Please refer to the product page for specific details.

Shipping Costs:

  • Shipping within the United States is free. However, please refer to the individual product pages for any unique shipping costs.
  • For international orders, shipping rates will vary depending on the destination. These rates and delivery times will be provided at checkout and are also available on individual product pages.

Return Policy

At Shessentials Store, we want you to be completely satisfied with your purchase. Our general return policy allows you to return most products within 30 days of receiving your order. However, some items may have different return conditions. Please check the product page for any specific return policies.

General Return Conditions:

  • If the return is due to a supplier error (e.g., defective or damaged item, wrong product delivered), we will cover the return shipping fee.
  • If the return is due to a customer issue (e.g., wrong item ordered, change of mind), the customer will be responsible for return shipping.
  • Monogrammed, personalized, and special-order items are non-returnable.
  • Items damaged due to normal wear and tear are not eligible for return.

How to Return an Item

  1. Contact our customer service team at shessentialsstore@gmail.com with your order number and reason for return.
  2. We will provide you with return instructions and a shipping label if applicable.
  3. Once your return is received and inspected, we will notify you of your refund or exchange status.

For any specific questions or further clarification, please refer to the product page or contact our customer service team at shessentialsstore@gmail.com.