At Shessentials, we’re committed to providing a seamless shopping experience. Please review our general shipping and return policies below. For product-specific details, check the individual product pages.

Shipping Policy

United States Only

• Free shipping on orders over $29.00 USD.
• Orders under $29.00 USD will have a flat $5.00 shipping fee.
• Estimated delivery time: 4-7 business days.

📌 We currently ship within the USA only and do not offer international shipping.

Returns and Refunds

We want you to love your purchase! However, we only accept returns in cases where an item arrives damaged or defective.

Eligible for Returns (We Cover Return Shipping):

• Item arrived damaged or defective (must be reported within 7 days of delivery).
• Wrong item received due to a supplier error.

Not Eligible for Returns:

• Change of mind or ordering the wrong item.
• Items damaged due to customer use or mishandling.
• Personal care and hygiene products (e.g., skincare, toothbrushes, menstrual cups) for safety reasons.

📌 Some items may have unique return policies—please check the individual product page before initiating a return.

How to Initiate a Return

1. Email us at shessentialsstore@gmail.com within 7 days of delivery with your order number and photos of the issue.
2. We’ll review your request and provide return instructions if eligible.
3. Once we receive and inspect the return, we’ll process your refund or exchange accordingly.

For any questions, feel free to contact us at shessentialsstore@gmail.com. 💌